Privacy Policy
Effective Date: 1 January 2025
Dhanvine Services ("we", "our", "us") is committed to protecting the privacy and personal data of our clients, users, and partners. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access our website, use our services, or communicate with us, including through WhatsApp-based solutions.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Clients and their authorized users
- End users who communicate with businesses using solutions implemented by us
- Communications conducted via WhatsApp Business Platform, websites, email, and other digital channels
2. Information We Collect
a) Business & Contact Information
- Name, organization name
- Email address, phone number
- Business identifiers required for onboarding
b) WhatsApp Communication Data
- Phone numbers
- Message content exchanged with businesses (as applicable)
- Message timestamps and delivery status
- Opt-in and opt-out records
c) Technical & Usage Data
- IP address, browser type, device information
- Log files, cookies, and analytics data
- Website interaction data
d) Support & Correspondence Data
- Support requests
- Feedback and service-related communications
3. Legal Basis for Processing
- Explicit user consent (e.g., WhatsApp opt-in)
- Performance of a contract or service request
- Compliance with legal obligations
- Legitimate business interests, where applicable and lawful
Consent can be withdrawn at any time by contacting us or using available opt-out mechanisms.
4. WhatsApp Messaging & Platform Compliance
We assist clients in implementing WhatsApp Business Platform solutions through Meta-approved Business Solution Providers (BSPs). Key compliance principles:
- Messages are sent only after explicit user opt-in
- Message templates are submitted for Meta approval
- Opt-out is available at any time (e.g., replying STOP)
- No cold messaging, spam, or purchased contact lists
5. Use of AI & Automation
Automation and chatbot solutions deployed by us are purpose-specific and designed to comply with WhatsApp Business Platform policies. We do not deploy general-purpose or open-ended AI chatbots on WhatsApp.
6. How We Use Information
- Provide and manage services
- Enable WhatsApp-based communication workflows
- Respond to inquiries and support requests
- Improve service quality and platform security
- Meet legal and regulatory requirements
7. Data Retention
We retain personal data only as long as necessary to provide services and meet contractual and legal obligations. WhatsApp messages and metadata are securely deleted once no longer required.
8. Data Sharing & Third-Party Processors
We may share data with Meta-approved BSP partners, cloud hosting providers, and analytics/security providers. All third parties are contractually obligated to protect data and comply with applicable standards.
9. Data Security
- SSL/TLS encryption
- Access controls and authentication
- Regular security reviews
While we take reasonable measures, no system is completely secure.
10. User Rights
- Access personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
Requests can be made by contacting us using the details below.
12. Regulatory Compliance
- Indian IT laws and the Digital Personal Data Protection (DPDP) Act (where applicable)
- GDPR (where applicable)
- CCPA and similar regional privacy laws
13. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Us
Dhanvine Services
Email: info@dhanvineservices.in
Disclaimer
WhatsApp and Meta are trademarks of Meta Platforms, Inc. Dhanvine Services is an independent service provider and is not affiliated with or endorsed by Meta unless explicitly stated.